Orders can take from 1 to 8 working days to reach you. After your payment is received we will prepare your shipment and hand over to our shipping partner. We ship from Pretoria, South Africa, so some of you will get it sooner than others. The important thing is to stay calm and know that it will reach you safely

Yes you can, but only if you return it in good shape. Our full Returns Policy has all the information - but in summary: We are happy to refund you if the bag is unused in 30 days. 

Not Really

We process orders really quick, so chances are that we have prepared your parcel for sending by the time you want to cancel or change your order. If you want to change or cancel your order, you will need to follow our returns process to be certain.  If you are quick as a whip - you can email us on hello@suprenebags.co.za and if we have not yet shipped your order - we will help

Dreams.

Just kidding, they are made from Neoprene, the same stuff they use to make wetsuits. Only these are perforated to add to our unique look and to allow the bag to breath a bit more. Our bags are made from 4mm thick neoprene.

Yes.

But we do not have a consignment model. If you are interested in being a reseller we have a reseller model - just drop us a mail on hello@suprenebags.co.za and we will send you the details.

Not at the moment, but watch this space. We select our stockists carefully and are looking to have some in the near future.  For now, we love being an online shop.

If you love it, care for it. If you care for it, you will love it more.

Care for yourself. You are awesome, and deserve being looked after.

The same goes for your Suprene Bag. Here are some guidelines in ensuring that you get the most from your Suprene Bag.

• Softer is better. Those zippers normally last forever, but if you pull and push to hard even a marriage can break, and some zippers are not quite as strong. So please operate those zips as if you are opening a hot microwave container.

• Easy on the load: Our bags are indeed tough. The nylon handles and the neoprene body are made to perform. But some ladies do like load them, so if you can feel the bag digging painfully into your shoulder, you are loading to much.

• Washing and Cleaning. No machine washing. Wipe with a damp cloth and light detergent. Do not rub any alcohol or solvents on the bag

Drying. Do not dry in direct sunlight, do not dry in the tumble dryer - just hang it in the shade until it is dry.

Love it unconditionally

Your bag has undergone quite a journey from us, through the shipping company, to you. You are also the first person to ever use it - you will see some creases and folds when you first meet. Don't worry. You can relax - the bag will relax too. And with some use all the creases and lines will go away.